@schwa I'm still of the opinion that offering discount for a years subscription is where they went wrong. Price monthly at the same amount as the yearly rate and then people can pay as they go without the devs needing to hold onto the cash in case a catastrophic event like this happens. And you get the warm fuzzy feeling of knowing that all of your customers are paying the same, and that you're not effectively charging people of limited incomes more than the people with money to pay up front.