I had booked a holiday let in York for tonight (via booking.com fwiw). They sent instructions for self check in via a key safe. We find the key safe but no key is inside. Nobody answers the phone.
New one for me! Had to quickly book a travelodge nearby to sleep tonight. I hope I don’t have a problem getting my money back for the other place!
@amyworrall my wife recently encountered people having trouble getting into a neighbours house that is run as an AirBnB-style property. The visitors couldn’t find a key, so my wife contacted the owners, and their response was “we have a management company for that. If the guests can’t get in then we don’t care, we’ll just take the hit of a bad review.”
To owners, it’s a bad review. To guests it’s a potentially ruined vacation. Terrible imbalance!
